Consumer Feedback

Consumer Feedback

At Love Calixta, we are committed to ensuring the safety, quality, and satisfaction of every product we offer. Your feedback plays a vital role in helping us achieve these goals. Whether you have a question, a suggestion, or a concern, we want to hear from you.

How to Share Your Feedback

If you would like to provide feedback, report an issue, or share your experience with one of our products, please use one of the methods below:

1. Online Form: Complete our Consumer Feedback Form to share your thoughts, report an accident, or raise a safety-related concern.

2. Email Us: Send us an email at info@lovecalixta.com with details of your feedback, including the product name, purchase date, and any relevant information.

Reporting Safety Concerns or Accidents

In compliance with the General Product Safety Regulation (GPSR), we provide a clear and efficient process for reporting safety-related issues or accidents involving our products. If you have encountered an issue, we kindly request the following information to ensure we can address your concern promptly:

  • Product name and/or model number

  • Description of the issue or accident

  • Date and location of the incident

  • Any supporting photos or documentation

Please rest assured that we take all safety-related concerns seriously and will respond as quickly as possible.

What Happens Next?

Once we receive your feedback, our team will:

  1. Acknowledge your submission within 2 business days.

  2. Investigate the issue and, if necessary, consult with relevant departments to resolve the matter.

  3. Provide a resolution or update within 14 business days.

We value your input and thank you for helping us maintain the highest standards of safety and quality. Together, we can make Love Calixta a brand you can trust and cherish.

Privacy Notice: All feedback and reports are handled in accordance with our Privacy Policy. We ensure your personal information is protected and used solely for addressing your concerns and improving our products and services.